© 2026 Rentokil Initial plc and is subject to the conditions in the Legal Statement
Rentokil Initial (hereinafter referred to as “Rentokil Group”) and Rentokil (China) Environmental Technology Co., Ltd. (hereinafter referred to as “Rentokil China”) and their affiliated companies, hereinafter referred to as Rentokil or “we”, deeply respect and value the protection of users’ privacy and personal information. When you use our products or services, we may collect or use your information. Through this Privacy Policy (hereinafter referred to as “this Policy”), we explain how we collect, use, process, store, disclose, transfer and share this information when you use our products or services, as well as the ways in which we provide you with access to, and the means to update, control, delete and protect this information, and we set out your rights regarding your personal information.
This Policy is closely related to the products and services you use. We ask that you read this Policy carefully and ensure you fully understand it (particularly the content in bold and underlined). If you do not agree with any of the terms in this Policy, you should immediately cease accessing Nengduojie. If, whilst browsing the website or registering, you do not agree with the relevant agreement or any of its terms, you should immediately stop browsing or registering. We have endeavoured to explain the technical terms used in this Policy as clearly and concisely as possible to facilitate your understanding. Once you begin using our products or services, you will be deemed to have fully understood and agreed to all the terms of this Policy. Should we update this Policy, your continued use of our products or services shall constitute your full understanding of and agreement to the updated Policy.
In addition to this Privacy Policy, we have incorporated specific data and privacy terms into our products and services for certain features that require the use of your personal information.
If you have any questions regarding your personal information and wish to contact us, you may do so via the following methods:
Business users may also contact us via your account manager; relevant contact details can be found in the contract signed between us or on our website;
Personal information refers to any information recorded electronically or by other means that, either alone or in combination with other information, can identify a specific natural person or reflect the activities of a specific natural person.
This Privacy Policy covers personal information relating to you when you browse our website as an individual or interact with us as a person outside our organisation, and are identified as our customer or potential customer. If you are a shareholder, employee, supplier or otherwise work for us or apply for a position with us, a separate privacy policy or data processing agreement applies to your circumstances;
In this Privacy Policy, we refer to this information as “personal information”; Section 3 provides a more detailed explanation of what personal information specifically entails;
This Privacy Policy applies to the personal information of individuals, sole traders and partners held by us. It does not apply to information held by us regarding companies and other organisations. Regarding the information we hold about companies and other organisations, we will be bound by separate privacy terms with those companies and organisations. If you have any questions regarding this, please contact us. Unless otherwise stated, we will only collect or obtain your personal information for the following purposes: your name, age, gender, date of birth, address, ID number/passport number, telephone number (including mobile), social media accounts such as WeChat and QQ, email address, bank account details, personal financial information, contact list, and location data.
To provide you with services related to Nengduojie products or services, such as user registration, product registration, membership clubs and online shopping;
To provide you with promotional activities for Nengduojie products or services, as well as matters related to the publicity, promotion, operation and feedback surveys of various events you have registered for;
To deliver products, services, promotional items or prizes to you;
To provide you with information relating to Nengduojie products or services (including, but not limited to, promotional materials, questionnaires and promotional campaign information), and to display and push information about products or services that may be of interest to you;
To conduct data analysis and research, such as internal audits and user needs surveys regarding Nengduojie products or services, in order to improve our products or services;
To ensure the security of your use of our products or services, to protect the personal safety and property of you, other users or the public, to maintain network security or resolve network faults, and to take necessary recording, auditing, analysis or disposal measures in accordance with the law.
When visiting our offices or using our website and other online systems or platforms;
When participating in Nodocle membership activities and/or other online and offline activities organised by Nodocle in mainland China;
When purchasing or using products and/or services provided by Nodocle in mainland China;
To better develop, personalise or promote our products or services;
Personal information falling under the “special categories of data” relating to health;
When you contact us to make enquiries, visit our offices, or access our website and other online systems or platforms:
Personal information you provide to us, or which we record when you write to us, send us an email, telephone us, or visit our premises, such as your name, address and telephone number;
Personal information you enter via our website or portal and other online systems or platforms (such as our official website, myRentokil or our WeChat Official Account, etc.), including contact details provided when you create a personal profile on our website;
Personal information collected through our use of cookies; for details on how we use cookies and what information is collected via cookies, please refer here:
Details of your visits to our website or other online systems and platforms, including but not limited to traffic data, location information, web logs and other communication data;
Image information of you or your vehicle that may be recorded by our video surveillance equipment or other equivalent technology when you visit our premises;
Personal information or contact details you enter and submit to us via subscription or registration on the Nengduojie website or systems, social media or other online platforms, such as your name, address, email address and telephone number;
Personal information or contact details you provide to us so that we may contact you in order to obtain information about our products or services;
Personal information or contact details you submit when participating in online activities organised by Nondocle or jointly by Nondocle and other organisations, such as by clicking on web links in online content or emails, or by scanning QR codes online;
Personal information or contact details you submit when participating in on-site events organised by Nondocle or jointly by Nondocle and other organisations, such as by filling in forms or scanning QR codes on printed materials, posters, or other offline event formats;
Personal information you provide whilst instructing us to perform the services you have requested, such as your name, address, telephone number and email address;
Where we have a business relationship with your employer, your employer may instruct us to provide your information to us as their contact person whilst performing the services they have requested, such as your name and other contact details;
Personal information about you obtained from professional credit reference agencies, such as your name and financial circumstances;
If you have any outstanding invoices that remain unpaid by the due date and we are unable to contact you using the contact details you have provided, we may commission and use other personal information provided by debt collection agencies;
Personal information in the form of images or video footage captured at one of our premises or at your location, for the purpose of more effectively performing or evaluating the services you have requested from us;
Personal information provided by you when participating in customer service surveys conducted by us.
Personal information obtained directly from you, such as your name and contact details, as well as your preferences regarding specific services and/or products;
Details obtained from public or social media sources such as WeChat, Weibo or LinkedIn, such as your contact details, interests and preferences, and your occupation or professional field;
Personal information obtained from data brokers with whom we have your authorised consent to share your personal information for direct marketing purposes, such as your name, postcode and/or email address, and your occupation;
Personal information provided when you participate in any competitions, qualifying rounds or prize draws, such as your name and email address;
Personal information collected through our use of cookies; for details on how we use cookies and what information is collected via cookies, please refer to this link:
Details of your visits to our website or other online systems and platforms, including but not limited to traffic data, location information, web logs and other communication data.
We may create a record of your personal information in writing to document the key details of your conversation with us, so that we can take reasonable steps to resolve your complaint. This may include health-related information obtained from you. Health-related information is considered a “special category of data”, and this Privacy Policy sets out clearly in section 4.1.2 how we process such personal information.
Where we intend to use your information for purposes not set out in this Policy, we will seek your consent in advance.
In accordance with relevant laws and regulations, we are not required to obtain your consent to collect and use your personal information in the following circumstances:
Where it relates to national security or defence security;
matters relating to public security, public health or significant public interests;
matters relating to criminal investigations, prosecutions, trials and the enforcement of judgments;
where it is necessary to protect the vital legitimate interests of the data subject or other individuals, such as their life or property, but it is difficult to obtain the data subject’s consent;
where the personal information collected has been voluntarily disclosed to the public by the data subject or their guardian;
where personal information is collected from legally disclosed sources, such as legitimate news reports or government information disclosure channels;
Where necessary for the conclusion and performance of a contract at the request of the data subject;
Where necessary to maintain the safe and stable operation of the products or services provided, such as identifying and resolving faults in products or services;
Where necessary for legitimate news reporting;
Where necessary for statistical or academic research conducted by academic research institutions in the public interest, provided that, when the results of such research or descriptions are made available to the public, the personal information contained therein is de-identified;
Other circumstances prescribed by laws and regulations.
We store small data files called cookies on your computer or mobile device. Cookies typically contain identifiers, site names, or other information relating to you, your computer, or other mobile devices used for browsing, as well as numbers and characters. With the help of cookies, websites can store data such as your preferences and provide you with a better browsing experience. Cookies are not viruses. You can clear all cookies stored on your computer, and most web browsers have a function to block cookies. However, if you do so, you will need to manually adjust your settings each time you visit our website.
In addition to cookies, we also use other similar technologies on our website, such as web beacons and pixel tags, to help us understand your product or service preferences and improve our customer service.
We will not use cookies for any purpose other than those set out in this policy. You may manage or delete cookies according to your preferences. For further details, please refer to our Cookie Policy or AboutCookies.org.
Cookies are small text files stored by your browser on your computer’s hard drive. They may contain information about you or your computer, ensuring the website functions properly and more effectively, and allowing the website to remember your previous browsing behaviour or settings.
Sharing and disclosure with your explicit consent: We will share and disclose your personal information with other parties after obtaining your explicit consent;
We may share and disclose your personal information externally in accordance with legal provisions, the requirements of litigation or disputes, or upon lawful requests from administrative or judicial authorities;
Sharing and Disclosure with Nengduojie Group Companies or Affiliates: We may share and disclose your personal information with our group companies or affiliates, including but not limited to purposes such as ensuring our normal business operations or improving our business services. Any such data sharing and disclosure is strictly limited to the use of your personal information for the purposes specified in this Policy.
Only by sharing your personal information can we realise the core functions of our products and/or services or provide the services you require;
Sharing and disclosure with Nengduojie’s authorised partners: Solely for the purposes stated in this Policy, we may engage third-party partners to provide services to us (such as postal and courier service providers, website platform service providers, and data storage service providers), or to assist us in promoting our products and services (such as email service providers and agencies assisting with marketing and surveys). We may also collaborate with third parties (such as third-party e-commerce websites or social media platforms). We may share and disclose certain personal information we have collected about you with these partners to enable them to provide the agreed services to us and/or carry out the agreed cooperation with us, or to provide better customer service and user experience. We will only share and disclose your personal information for lawful, legitimate, necessary, specific and explicit purposes, and will only share the personal information necessary to provide the service. We do not, and will not, authorise partners to use the information we share with them for any other purpose. Our partners are not authorised to use the personal information we share and disclose for any other purposes.