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Protecting guest experience and your hotel reputation 

It is important to manage pest risks in hotels to protect the wellbeing of your guests and at the same time, safeguard the health and safety of your valued employees. A spread of infection or disease will disrupt operations and productivity which will ultimately affect service delivery. When a pest infestation does happen, it can be difficult to eradicate, cause extensive damage and rapidly ruin a hard earned reputation. Guests have the ability to share their pest horror story to the entire Internet community although the hotel’s overall quality could have been better than it seems. Hence hotels and any lodging premises have to be even more vigilant due to increasing travel trends and guests from around the world could be bringing hitchhiking pests with them. 

Rentokil Initial recognized pest control and prevention for hotels is a guarantee for your reputation. Therefore, we use Integrated Pest Management principles to make tailored pest control plan according to features in and around different hotels and results of site inspection. We will control the pest problems in your hotel at first time to keep your guests away from pest infestation and partner with hoteliers to ensure outstanding guest experiences.

Why Rentokil Initial

  • We understand your sector challenges and customer needs 
    In combination with hotel features,Rentokil Initial can customize an overall environment and pest solution for you,so as to reduce your operational risk and go through a variety of internal and external audits(HACCP etc.) while further provide your guests a safe and comfortable lodging environment.

  • Rich service experience 
    Business consultant:One-to-one business consultant offers exploration and evalution of internal and external risks for your hotel.  
    Full-time service team:Strictly trained professionals comply with standardized service and procedures and are equipped with standardized uniforms; Regular communicate with clients and work with each other to achive expected effects;promptly and effectively work out problems reported by clients.  
    Technical supervisor:Experienced full-time technical supervisor team gives support to provide professional pest reports and comprehensive management suggestions.  
    Operation & service:Customer Satisfaction Survey/2*24 service commitment*. *For emergencies,we can respond to your enquiry within 2 working hours and provide solution within 24 working hours

  • Nationwide service network 
    With more than 60 professional service stations and service covering all provinces except Tibet and Qinghai,we can promptly provide you with pest solutions in your place.

  • Health and Safety is our service commitment 
    Strictly in accordance with standard service procedures,we ensure that all pesticides and equipment applied are in compliance with national auditing standards and provided with User Safety Instruction for you,so as to guarantee the safety of persons and food in your hotel.

  • Supplementary value-added service 
    We provide cross-division training programs,peak season pest warning,pest management suggestion and action plan,periodical pest control newsletters,special pests Identification report etc.for your hotel,helping you improve pest awareness among staff of all divisions.*

    *We charge for the training programs and reporting,please kindly advice our sales consultant for more detailed information and quotation.

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Further information & next steps

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