On the 10th-13th, April 2019, the Chinese Pest Control Association (CPCA) annual conference was successfully held in Nanchang. Rentokil Initial China won 2019 China PCO Significant Contribution Company. Cassie Tao, Managing Director China & Taiwan of Rentokil Initial, also was awarded 2019 China PCO Significant Contributor.
During the conference, Cassie Tao gave a speech entitled "PCO companies effectively integrated into digitization", and shared insights and experiences in the digital management with the participants in the CEO Summit Forum sponsored by Rentokil Initial China. Most people will hesitate a little when hearing the word "pest control". While Rentokil Initial employees are already using the digital management model to deal with the pest crisis. Rentokil Initial entered China more than ten years ago. From 2005 to now, Rentokil Initial has been using the most advanced methods to promote the development of scientific Integrated Pest Management concepts in China.
Digital management greatly helps pest control
Rapidly improve management and service efficiency
In 2018, Rentokil Initial began to implement ServiceTrak APP nationwide, being the first PCO company to achieve service scheduling intelligence and comprehensive paperless coverage of service order records. Meanwhile, we further promote the digital revolution of enterprise management and implement multiple digitalization projects of management processes.
Serving more than 400 cities across the country, this breakthrough of Rentokil Initial China is a huge digital leap for the company itself and even for the entire PCO industry. It symbolizes that the PCO industry has been able to use digital power to further bring more effective pest control services to society.
Improve data traceability and inspiration
After long-term research, Rentokil Initial has found that more and more enterprise managers regard pest data as an important part of pest control management, and hope to take the initiative to solve pest problems. A medical device manufacturing company that has been working with Rentokil Initial for more than 5 years said:
"We pay more attention to the traceability of data. We hope that through the 3-5 years of data comparison, we can summarize the seasonal characteristics of common pests in our own office buildings and factories, and take corresponding preventive measures."
From being suggested to actively cooperating, and to further actively using data and taking the initiative, This change is driving managers to work with pest control companies to better pre-treat pest risks. And this is also making efficient digital management increasingly an essential standard in the PCO industry.
PCO enterprises' digital revolution is underway——People-oriented, step by step
As a traditional service industry, PCO has a large number of first-line service staff and technicians. The landing of all digital projects is inseparable from the people-oriented platform development and step-by-step internal training. Each PCO company should customize its own digital management process, applications and platforms based on its current status and management characteristics, while cannot directly copy other companies.
Establish a phased goal with step-by-step optimization
The digitization of business management has never been a one-step thing. You can start with some relatively basic goals, such as reducing equipment management costs, paperless office, and etc. Firstly, you can improve the circulation efficiency of internal materials, to provide a solid backing for operation and optimization. Then, you can use digitalization, including intelligent scheduling, automated reporting, enquiry tracking, automated marketing, and etc., to achieve the goal of releasing human resources and maximizing the efficiency of management.
As a global leader in hygiene and pest control, in addition to continuing to promote company digital revolution, Rentokil Initial will further develop technology research and development to bring smarter and more efficient pest control solutions to PCO industry, protecting people and enhancing life!